Cancellation and return policy
As a European consumer you have the right to cancel your online purchase within 14 days, but with Blasted-RC you have up to 365 days to return purchased items.
365 days limited return policy
With us you may return your purchase for up to 365 days. It is a limited right of return, which means that you may return a product if it is of the same quality, quantity and condition, as when you received it. This means that e.g. oil, fuel, batteries etc. should be returned unopened within their expiry date. In addition, the product as well as its packaging need to be returned in the same condition in which you received it.
The original packaging needs to be sent in an undamaged condition.
If the product was opened or used, aside from what was described above, we consider it used. This means that when the product is returned, only a portion or none of the purchase price will be refunded, depending on the commercial value. This means that you may not use the RC equipment, as the product will not be returned in the same condition and packaging as you received it.
When you return your purchase you will be refunded the amount you paid us. In the case of depreciation which you are liable for, the purchase amount will be reduced. If you use your 14-day standard cancellation right, we will refund the purchase amount within 14 days. The refund will be made with the same method of payment you used for the original transaction, unless otherwise agreed.
We may withhold the refund until we have received the returned product. You should always ask for a receipt when you hand over a package to be returned to us, as it serves as proof of return.
If you are unsure how to exert your cancellation right or right of return, please contact customer service:
In accordance with EU regulation, Blasted-RC offers a 2-year warranty involving extensive defects discovered through normal use of the product. This means that you can either get the product repaired or replaced, or you can get a reduction in price, depending on the specific situation.
The warranty does not cover defects, damages or wear and tear directly or indirectly resulting from misuse, lack of maintenance, violence, crashing or tampering.
Blasted-RC must be notified of any complaints within reasonable time after the flaw or defect has been discovered, or should have been discovered. Please contact customer service and submit image or video documentation of the flaw or defect. We will then get back to you with further instructions.
If you discover any flaws or deficiencies regarding a product, you need to inform us that you wish to complain about it no later than 2 years after receiving the item. However, you must notify us that you wish to make a complaint as soon as possible, and no later than 2 months after discovering the flaw/deficiency.
Note that your basic right of claim is to have the purchased item that you have complained about replaced with a corresponding product.
In case of flaws, defects or missing deliveries, please contact:
Langøgade 9, 4th floor
Blasted will not accept cash on delivery/carriage forward packages, and we do not offer return labels. You are thus liable for shipping when returning purchases.